Summary:
The Help Desk Technician will provide remote technical support, manage internal escalations, and diagnose & resolve software, hardware, and end-user issues efficiently and professionally.
Responsibilities:
- Answer, troubleshoot, resolve and/or escalate support tickets
- Diagnose and resolve software, hardware, and end-user issues efficiently and professionally
- Troubleshoot various issues such as internal questions/requests raised (Password request, ticket investigation, researching vendor position), client issues or questions
- Research and troubleshoot issues using available tools, documentation, and team collaboration
- Configure, support and deploy end-user devices such as computers, printers, etc.
Qualifications:
- 3 years of hands-on technical support experience (remote and/or field-based)
- Experience supporting Active Directory, Exchange, Microsoft 365 environments
- Understanding of LAN/WAN technologies, including VPNs, VLANs, and firewalls
- Familiar with MFA, email security, and endpoint protection