L2 Support Analyst
Seeking a Support Analyst for a full-time opportunity at a large organization with excellent growth opportunity. Responsibilities include delivering world class customer service by quickly and effectively resolving complex technical issues.
- Receive, prioritize and resolve technical support requests in a timely manner using Incident Management tools.
- Partner with Level 3 associates to troubleshoot more complex incidents, assist with local site installations, configuration and troubleshooting of infrastructure technologies across the enterprise
- Assist in training customers to avoid recurring issues and optimize support experience
- Cross-training of L2 Support peers to increase team productivity and overall skills