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Support Analyst (L2)

L2 Support Analyst

Seeking a Support Analyst for a full-time opportunity at a large organization with excellent growth opportunity. Responsibilities include delivering world class customer service by quickly and effectively resolving complex technical issues.

Responsibilities/Duties

  • Receive, prioritize and resolve technical support requests in a timely manner using Incident Management tools.
  • Partner with Level 3 associates to troubleshoot more complex incidents, assist with local site installations, configuration and troubleshooting of infrastructure technologies across the enterprise
  • Assist in training customers to avoid recurring issues and optimize support experience
  • Cross-training of L2 Support peers to increase team productivity and overall skills