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Solution Operations Support Specialist

Summary:

Looking for a Solution Operations Support Specialist with client-facing support and analysis experience, providing platform support and driving customer success. Prior experience in the LegalTech space or professional services preferred.

Responsibilities: 

  • Experience supporting, analyzing and organizing electronic data and documentation per client instruction
  • Take action on client requests promptly and conducting quality checks of tasks across teams
  • Consistent communication and liaising with legal teams and advising on best practices and assisting with technical and platform related queries’
  • Manage internal/external communication across departmets
  • Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data
  • Process data migrations from legacy technology solutions
  • Work closely with account managers to meet client expectations and ensure client success